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4 Factors for Choosing a Commercial HVAC Service Provider

Published: December, 04 2017

HVAC technician installing new equipment

Choosing a company you’re going to rely on to maintain your commercial HVAC system isn’t an small decision. Your facility’s heating and cooling systems are valuable assets that need to be closely protected. Not to mention, the day-to-day functionality and efficiency of an HVAC system has a direct impact on the bottom line for building owners. You’ll want to choose a provider with the knowledge, experience, and the resources necessary to consistently provide great service.

Consider these 4 key factors before deciding who that long-term commercial HVAC partner should be:

Exam their expertise

When evaluating various providers, consider whether or not they handle both commercial and residential work. And if they do, which side of the business is their primary focus?

While it’s certainly possible for one company to provide both residential and commercial HVAC service to an extent, the skills and experience are quite different. If the company maintains a limited number of technicians who handle both types of service, you may find they lack the experience and knowledge you could receive from a service provider who focuses exclusively on commercial HVAC services. Ask questions and determine if they have the expertise to provide all the services your building requires.

Review their reputation

Don’t just rely on on your impressions and the proposal you’re provided. It’s important to take time to research their experience to the best of your ability, using independent sources wherever possible. This can include online research for customer feedback, Better Business Bureau(BBB) rating, past mentions in the news, and anything else you can glean.

In addition, taking the time to seek out and talk to current and previous customers can help you get an idea for how the company operates, the level of service they provide, and whether or not they’ll be a good fit for you.

Look for custom recommendations

While it’s natural to lean toward the least expensive option, the decision goes beyond pricing. For example, spending less at the beginning of a project could mean spending far more down the road if it involves low-quality equipment, poor installation or both. Even if the initial project seems to go well, strictly going with the lowest bid could leave you facing future repairs and/or replacements far sooner than should be necessary.

Additionally, the lowest price option runs the risk of being a one-size-fits-all package that the provider offers to everyone. In that case, your building isn’t getting the kind of personalized service it deserves.

Often, the best way to decide which proposal is the best option for your unique facility is to compare the proposed project’s returns on investment. As a building owner or facility manager, you want to work with a provider who is offering a particular selection of products and services that will result in the best ROI over the long term.  

How to know it’s the right choice

At the end of the day, how you and your team get along with the HVAC technicians and team representing a provider has a big impact on how enjoyable and productive the relationship will be. Since you should be seeking out an HVAC service provider you can trust over the long-term, working well together supports that strategic mission.

If you’re currently seeking a commercial HVAC service provider in Florida, Alabama, Mississippi or Georgia, we encourage you to learn more about us at Engineered Cooling Services. Our experienced team of HVAC professionals meet all of the above requirements and more. Contact us today to discuss how we can help you with your next facility project.  

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